Privacy Policy

Last Updated: 27/11/2024

1. Introduction

Welcome to FKSC Ltd T/A The Skin Clinic ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our websites www.theskinclinicuk.co.uk and www.theskinclinicuk.com, book appointments for our services, purchase our products, or sign up for newsletters and offers.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Your name, email address, phone number, and postal address.

  • Payment Information: Credit card details and billing address for processing payments (all payment information is processed securely and is not stored by us).

  • Booking Information: Details regarding your appointment, including services requested, appointment dates and times, and preferences.

  • Demographic Information: Information such as your age, gender, and preferences related to our services.

  • Communication Data: Records of your correspondence with us, including any inquiries or feedback.

  • Website Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the date and time of your visit.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide Services: To process your bookings and purchases, provide the requested services, and manage your appointments.

  • To Communicate with You: To send you confirmation emails, appointment reminders, and customer support responses.

  • To Improve Our Services: To analyse usage trends and enhance our website, services, and customer experience.

  • For Marketing Purposes: To send you newsletters, offers, promotions, and information about our products and services if you have opted in to receive such communications.

  • To Comply with Legal Obligations: To fulfil our legal obligations and protect our rights and the rights of others.

 4. Legal Basis for Processing Your Information

We will only collect and process your personal information when we have a legal basis to do so. This includes:

  • Consent: When you provide us with your explicit consent to process your personal information for specific purposes, such as marketing communications.

  • Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., providing our services).

  • Legal Obligation: When we are required to comply with a legal obligation.

  • Legitimate Interests: When processing is necessary for our legitimate interests (or those of a third party) and does not override your rights and interests.

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in operating our website, conducting our business, and servicing you, such as payment processors and IT support.

  • Compliance with Laws: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property, or that of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under data protection laws, you have the following rights:

  • Access: The right to request copies of your personal information.

  • Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Erasure: The right to request that we erase your personal information, under certain conditions.

  • Restriction of Processing: The right to request that we restrict the processing of your personal information, under certain conditions.

  • Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

  • Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below.

8. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FKSC Ltd T/A The Skin Clinic
27 Horsham Close, Bury. BL81XY
07760302930